Refund policy

Shipping & Returns Policy

Shipping

All Verified Skincare orders are shipped from within the United States.

Orders are typically processed within 1–3 business days (excluding weekends). Once your order has been shipped, delivery times may vary depending on your location, but most orders arrive within 3–7 business days after processing.

You’ll receive a tracking number as soon as your order ships so you can follow it every step of the way.

At this time, Verified Skincare ships within the United States only.

Please note that shipping timelines may be affected by carrier delays that are outside of our control.

Returns & Refunds

Due to hygiene and safety reasons, we do not accept returns on opened or used skincare products.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your request/return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-20 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at verifiedskincare.seller@gmail.com.

Exchanges

Please note that Verified Skincare does not offer product exchange at this time.

Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and offer a solution.

We package every order with care to help prevent damage during shipping. That said, please be aware that once an order has been shipped, Verified Skincare is not responsible for damage caused by shipping carriers during transit. However, we are always happy to assist you in assessing the issue and exploring possible solutions.

If your item arrives damaged or incorrect, please contact us within 7 days of delivery and include: